At Innovative Custom Compounds ABN 60 626 055 963 Pty Ltd (doing business as: Smith Dispensary), we are committed to providing high-quality products and excellent customer service. Our refunds policy is designed to comply with the Australian Consumer Law (ACL), which sets out your rights as a consumer.
- Your Rights Under Australian Consumer Law
Under the ACL, you are entitled to a refund, replacement, or repair if the product you purchased:
- Is faulty or damaged;
- Is unsafe to use;
- Does not match the description or sample provided; or
- Fails to perform as promised.
These rights apply to all purchases made from Smith Dispensary Inc., including in-store and online transactions.
- When a Refund or Replacement Is Not Available
We are not required to provide a refund or replacement if you:
- Change your mind about a product;
- Decide you no longer want the product;
- Misuse or damage the product after purchase; or
- Fail to comply with any applicable storage or use instructions provided with the product.
- Returning Products
To request a refund, replacement, or repair, please ensure the following:
- The product is returned within a reasonable time after purchase;
- You provide proof of purchase (e.g., receipt or order confirmation); and
- The product is unused and in its original packaging (if applicable), unless the issue involves a manufacturing fault or defect.
- How to Make a Refund or Return Request
To initiate a refund or return, contact our customer service team:
Innovative Custom Compounds ABN 60 626 055 963 Pty Ltd (doing business as: Smith Dispensary)
Email: admin@dispensary.net.au
Phone: (07) 5621 0588
Address: C1-C3, 2 Nexus St. Southport, QLD 4215
Include the following information in your request:
- Your full name and contact details;
- Proof of purchase (e.g., receipt, order confirmation);
- A description of the issue with the product; and
- Any relevant photos or evidence of the fault or damage.
- Assessment of Claims
All refund or replacement claims are assessed in accordance with the ACL. If the product requires further inspection, we may ask you to return it to us or an approved third party for evaluation.
- Refund or Replacement Process
If your claim is approved, we will:
- Provide a refund via your original payment method; or
- Replace the product with the same or an equivalent item (if available).
In cases where the issue is minor, we may repair the product instead of offering a refund or replacement.
- Shipping Costs
If you are entitled to a refund or replacement under the ACL, we will cover the reasonable costs of returning the product to us and shipping any replacement item to you. For change-of-mind returns (if accepted), you will be responsible for all shipping costs.
- Exceptions for Cannabis Products
Due to regulatory requirements, some cannabis products may not be eligible for return unless there is a manufacturing fault, damage, or non-compliance with the description. Please contact our customer service team for specific guidance regarding cannabis product returns.
- Contact Us
If you have any questions about our refunds policy, please reach out to our team:
Smith Dispensary Inc.
Email: admin@dispensary.net.au
Phone: (07) 5621 0588
Address: C1-C3, 2 Nexus St. Southport, QLD 4215
Last Updated: November 20, 2024