Introduction
Innovative Custom Compounds ABN 60 626 055 963 Pty Ltd (dba Smith Dispensary) (“we,” “our,” or “us”) is committed to protecting the privacy of your personal information. This Privacy Policy explains how we collect, use, and disclose your information in compliance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
By using our website (https://www.dispensary.net.au) and services, you agree to the terms of this Privacy
Policy. We may update this Privacy Policy from time to time, so please review it regularly.
- Collection of Personal Information
We collect personal information to provide our services, improve your experience, and meet legal obligations.
The types of personal information we may collect include:
- Your name, email address, phone number, and address;
- Date of birth (for age verification);
- Payment information for purchases;
- Details of your orders and inquiries; and
- Any other information you voluntarily provide through forms, communications, or account registrations.
We collect this information directly from you, unless it is unreasonable or impracticable to do so.
- Use of Personal Information
We use your personal information to:
- Process and fulfill your orders;
- Verify your identity and age in compliance with Australian laws;
- Communicate with you about orders, updates, or promotions;
- Improve our website, services, and customer experience;
- Meet legal and regulatory requirements; and
- Respond to inquiries or resolve disputes.
- Disclosure of Personal Information
We do not sell or rent your personal information to third parties. We may share your information with:
- Service providers involved in delivering products or services to you (e.g., payment processors, delivery partners);
- Law enforcement or regulatory authorities, if required by law;
- Professional advisors (e.g., lawyers, accountants) for compliance or legal purposes.
When disclosing information to third parties, we ensure they adhere to strict privacy and confidentiality obligations.
- Security of Personal Information
We take reasonable steps to safeguard your personal information from unauthorized access, misuse, loss, or disclosure. These measures include:
- Encryption of sensitive data during transmission;
- Regular security audits and updates;
- Restricted access to personal information by authorized personnel only.
Despite these measures, no online data transmission or storage system can be guaranteed to be 100% secure. You use our website and services at your own risk.
- Cookies and Website Tracking
Our website uses cookies and similar technologies to improve your browsing experience and analyze site traffic. Cookies may collect information such as:
- Browser type and version;
- Operating system;
- Pages viewed and time spent on the site; and
- Referring website addresses.
You can manage or disable cookies through your browser settings. However, disabling cookies may affect the
functionality of our website.
- Accessing and Correcting Your Information
You have the right to access and request correction of your personal information under the Privacy Act 1988. If you wish to access, update, or delete your information, please contact us using the details below. We may require proof of identity before processing your request.
- Overseas Data Transfers
We store and process personal information primarily in Australia. However, some service providers or systems we use may be located overseas. When transferring data outside Australia, we take reasonable steps to ensure that your information is handled securely and in compliance with applicable privacy laws.
- Marketing Communications
If you opt-in to receive marketing communications, we may send you updates about products, promotions, or events. You can unsubscribe at any time by following the “unsubscribe” link in our emails or contacting us directly.
- Legal Age for Access
Our website and services are intended for individuals who are 18 years of age or older. By using our website, you confirm that you meet this legal age requirement.
- Contact Us
For questions, concerns, or requests regarding your personal information, please contact us:
Innovative Custom Compounds ABN 60 626 055 963 Pty Ltd
Email: admin@dispensary.net.au
Phone: (07) 5621 0588
Address: C1-C3, 2 Nexus St. Southport, QLD 4215
- Updates to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page with the “Last Updated” date at the top.
Last Updated: November 20, 2024