At Innovative Custom Compounds ABN 60 626 055 963 Pty Ltd (doing business as: Smith Dispensary) we are committed to ensuring that your orders are processed, dispatched, and delivered efficiently and securely. This policy outlines our delivery and dispatch procedures, including shipping timelines, costs, and restrictions.
- Delivery Areas
We deliver to addresses within Australia only, subject to the following conditions:
- Delivery is available to locations where the sale and possession of cannabis products are legally permitted.
- Orders cannot be delivered to P.O. Boxes, parcel lockers, or international addresses.
- Age Verification and Proof of Identity
Age Restriction
In compliance with Australian law, you must be 18 years or older to purchase cannabis products. Proof of age will be required at the time of delivery.
ID Requirements
The person receiving the delivery must provide valid, government-issued photo identification that matches the name on the order. Delivery will not be completed if:
- The recipient fails to provide acceptable ID; or
- The recipient appears underage and cannot verify their age.
- Order Processing and Dispatch
Order Processing Time
Orders are processed Monday to Friday, excluding public holidays. Orders placed before 12:00 PM (local time) will generally be dispatched on the same business day. Orders placed after this time will be processed the next business day.
Dispatch Confirmation
Once your order is dispatched, you will receive a confirmation email with tracking details.
- Delivery Timeframes
We aim to deliver your order within the following estimated timeframes:
- Metro Areas: 1–3 business days.
- Regional and Remote Areas: 3–7 business days.
Delivery times are estimates only and may vary due to factors outside our control, such as courier delays, weather conditions, or public holidays.
- Delivery Fees
Standard Delivery
Delivery fees are calculated at checkout based on your location and the size of your order.
Free Delivery
We may offer free delivery on orders over a specified value. Details of such promotions will be outlined on our website.
- Secure Handling of Cannabis Products
Discreet Packaging
All orders are packaged discreetly to protect your privacy and comply with regulatory requirements.
Restricted Delivery Options
Cannabis products will only be delivered to the address specified at the time of purchase. Redirection of cannabis product deliveries is not permitted.
- Failed Deliveries and Redelivery
Missed Delivery Attempts
If no one is available to receive the delivery and provide valid ID, the courier will:
- Leave a delivery notification card; or
- Return the order to the nearest depot or store for collection.
Redelivery Fees
If redelivery is required due to incorrect address details or missed delivery attempts, additional fees may apply.
- Delivery Restrictions and Exclusions
Smith Dispensary Inc. reserves the right to refuse delivery to certain locations or customers if:
- Delivery to the specified address is deemed unsafe or non-compliant with regulations.
- The order violates any state, territory, or federal laws governing the sale or possession of cannabis products.
- Tracking Your Order
You can track your order using the tracking link provided in your dispatch confirmation email. For assistance, please contact our customer service team.
- Damaged, Lost, or Incorrect Orders
Damaged Products
If your order arrives damaged, contact us within 48 hours of delivery. Include photos of the damaged packaging and product for assessment.
Lost Orders
If your order does not arrive within the expected timeframe, please notify us. We will work with the courier to locate your package or issue a replacement if necessary.
Incorrect Orders
If you receive an incorrect item, contact us immediately. We will arrange for the return of the incorrect item and the delivery of the correct product.
- Contact Us
For any delivery or dispatch inquiries, please reach out to us:
Smith Dispensary
Email: admin@dispensary.net.au
Phone: (07) 5621 0588
Address: C1-C3, 2 Nexus St. Southport, QLD 4215
Last Updated: November 20, 2024